Returns & Exchanges

At CK JEA Shop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and exchanges.

🔄 Return Policy

  • You may return your item within 15 days of receiving your order.

  • Returned items must be unused, in their original condition and packaging.

  • Please contact our support team at [email protected] before sending your return to receive authorization and instructions.

  • Returns sent without prior notice may not be accepted.

💬 Exchange Policy

  • If you need a different size or color, we accept exchanges if the new item is in stock.

  • To request an exchange, email us at admin@[your domain] with your order number and the desired replacement item.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

💰 Refunds

  • Once your return is received and inspected, we will notify you via email.

  • Refunds are processed to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

If you have any questions, feel free to contact our customer care team—we’re always ready to assist you.

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