Returns & Exchanges
At CK JEA Shop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and exchanges.
🔄 Return Policy
You may return your item within 15 days of receiving your order.
Returned items must be unused, in their original condition and packaging.
Please contact our support team at [email protected] before sending your return to receive authorization and instructions.
Returns sent without prior notice may not be accepted.
💬 Exchange Policy
If you need a different size or color, we accept exchanges if the new item is in stock.
To request an exchange, email us at admin@[your domain] with your order number and the desired replacement item.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product was defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.
💰 Refunds
Once your return is received and inspected, we will notify you via email.
Refunds are processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable unless the return is due to our error.
If you have any questions, feel free to contact our customer care team—we’re always ready to assist you.
